Cancellation/Refund Policy

Last updated: 12/6/2025

1. Subscription Cancellation

You may cancel your subscription at any time. Your subscription will remain active until the end of the current billing period, after which it will not renew. We do not offer refunds for partial billing periods.

2. Refunds

We offer a 7-day money-back guarantee for new subscribers if you are not satisfied with our service and have not used a significant amount of credits. To request a refund, please contact our support team within 7 days of your initial purchase.

Refunds are processed within 5-10 business days and will be returned to the original payment method.

3. Non-Refundable Items

Certain purchases, such as one-time credit packs or special promotional offers, may be non-refundable. This will be clearly stated at the time of purchase.

4. Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on this page.

5. Contact Us

If you have any questions about our Cancellation/Refund Policy, please contact us at contact@cavegen.com.